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ALBION IN THE COMMUNITY BOOKING TERMS AND CONDITIONS


These terms and conditions apply to all bookings of a place(s) on all Albion in the Community (AITC) courses or events made by you (each a "course"). Please read these terms and conditions carefully before booking any course. Please note that, by booking a place on a course, you agree to be bound by these terms and conditions.


BOOKINGS

To book a place on a course, you must be:
(a) Legally capable of entering into binding contracts and at least 18 years old; or
(b) A parent or guardian booking on behalf of a child.

You can book for any number of courses considering the participant meets the age requirements for those courses.

All bookings are taken on a first come first served basis and full payment is required with booking, unless otherwise stated. Once your booking is complete, a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email, please ensure you provide a valid email address when booking.

If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received. If you do not receive confirmation it is unlikely that your booking has been successful so please contact us to avoid disappointment.

AITC reserves the right to stop accepting bookings at any time.

Information relating to a booking will not be disclosed to anyone other than the adult who has directly made the booking. Where the course is held in conjunction with a third party, for example a school, we may share information in accordance with our privacy policy.


PARENT OBSERVATION

Parents and guardians will only be permitted to enter the course venue to register their child at the start of the course and to collect their child at the end of the course. Parents may be able to stay and watch but this will be at the discretion of AITC and should be discussed with the course leader.


REFUND POLICY

We do not issue refunds unless we cancel a course (please see Cancellations). In the event of an injury where three or more sessions are missed or going to be missed, we will issue you with a Credit Note which can be redeemed against any future AITC course for up to a period of 12 months. A medical certificate may be required and you will need to contact us prior to or during the course to inform us. Failure to do so may result in a Credit Note not being issued. We do not issue credit notes for sessions missed due to illness (including Covid) unless the period of absence is three or more sessions.


CANCELLATIONS

All courses, activities and venues are subject to change according to weather, programming and a satisfactory level of numbers. We may cancel any courses and/or change any information given, should this be necessary for any reason. If we have to cancel a course (or individual sessions within a course) we will offer an alternative course (if available and suitable), provide a session online or a refund or Credit Note equal to the value of the cancelled sessions.


MEDICAL

You must ensure that the participant is physically fit and able to participate in the sporting activities and accordingly you accept all risks resulting from participation in the course.

It is imperative that you inform us of any medical conditions that may affect the participant whilst attending the course. We may require additional information depending on the medical information supplied to us by you before we can accept your booking.

In the event that the participant needs medical attention during any course then, subject to any written notice (which notice we must have received prior to the commencement of the relevant course) from a parent or guardian to the contrary, you agree to us arranging for any appropriate and necessary treatment.


THE COURSE

We treat as a priority the safety and well-being of all children attending AITC courses. We reserve the right to remove from a course any person who is found to be engaged in offensive activity, the bullying of others, disruptive behaviour or for any other reason where we consider a person’s behaviour is detrimental to the interests or safety of the persons attending a course. If you are removed from a course for any of these reasons, you will not be refunded any fees already paid by you in connection with that course.


LIABILITY

Except in respect of death or personal injury resulting from any negligence of the Charity, Albion in the Community nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise): (i) any loss, damage or injury to any participant or to any property belonging to any participant in relation to the course, resulting from any cause whatsoever; (ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or (iii) any losses arising from any cancellation, postponement or rearrangement of a course including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

We recommend you take out activity, travel and personal possessions insurance for all of our courses.

The cost of any damage caused by you or any participant you have booked on the course to any property or facilities will be passed on to you.

AITC will not be responsible for any items lost or left behind at any of our courses nor will AITC be responsible for returning any said items.


SAFEGUARDING

All children, young people and vulnerable adults have the right to participate, enjoy and develop through sport, in a safe and inclusive environment.

All children, young people and vulnerable adults have a right to be treated with dignity and protected from abuse, violence, neglect and exploitation regardless of their age, gender, disability, sexual orientation, race, religion or belief.

The welfare of children, young people and vulnerable adults is, and must always be, the paramount consideration.

If you have any safeguarding concerns please talk to the course leader immediately or contact the AITC Safeguarding Manager or the AITC Designated Safeguarding Officer. Details of which can be requested from AITC.


PLAYERS

Brighton & Hove Albion FC players occasionally attend our courses. Visits are undertaken depending on their availability and are never guaranteed.


PHOTOGRAPHY AND FILMING

Your consent for photography is collected during the booking progress. You can change your consent at any time by logging into your account, going to manage account and changing your preference. We will not use photography, filming or images of your child without consent.

We do not allow any cameras, telephone images, video or other filming or recording equipment on courses by anyone other than AITC designated photographers and accordingly neither you nor the participant may record or attempt to photograph or record (whether permanently or transiently) or transmit moving images or voices of anyone at the course.


DATA PROTECTION

We will store and process any personal data you provide to us in accordance with all applicable data protection laws. To read more please see our privacy policy.


COMPLAINTS

AITC seeks to give its customers the highest standard of service possible in all areas and aims to have few or no complaints about any aspects of its activity. However where complaints do arise, AITC will ensure that they are resolved promptly and fairly.

AITC will do its utmost to resolve any dissatisfaction through managers or staff addressing any complaint or grievance at the time of the event. If this is not possible, a complaint should always be made by phone, email or letter to the relevant manager of the relevant department.

AITC has a full complaints policy which can be viewed on the AITC website.


E-VOUCHERS

1. E-vouchers must be redeemed at www.albioninthecommunity.org.uk.
2. E-vouchers cannot be used to pay for e-vouchers.
3. E-vouchers have no cash redemption value and are not transferable or assignable.
4. If the order exceeds the amount of the e-vouchers, the balance must be paid by credit or debit card.
5. E-vouchers and unused portions of e-vouchers expire one year from the date of issue, where permissible under applicable law.
6. All AITC course booking terms and conditions apply.
7. Only one e-voucher can be redeemed against a booking.
8. Promotional codes are not valid against bookings using e-vouchers.
9. No responsibility will be accepted for lost, stolen, or damaged e-vouchers and such vouchers shall not be refunded.
10. E-vouchers can only be redeemed against AITC courses.

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